Effective Date: July 10, 2025
At JR Neptune, we strive to deliver your orders in a timely and secure manner.
1. Order Processing
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking information once your order ships.
2. Shipping Timeline
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Standard Shipping: 5–7 business days
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Express Shipping (if applicable): 2–4 business days
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Delivery timelines may vary based on your location and external courier factors.
3. Shipping Charges
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Shipping charges are calculated at checkout based on weight and destination.
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Free shipping may be offered on selected products or during promotions.
4. Delivery Partners
We work with reputed logistics partners to ensure safe and timely delivery.
5. Delays
We are not responsible for delays caused by weather, logistics strikes, customs, or unforeseen circumstances.
6. Address Errors
Customers are responsible for providing accurate shipping addresses. We are not liable for failed deliveries due to incorrect or incomplete addresses.
7. Tracking
You will receive a tracking link by email. If not received, please contact our support team.
Need Help?
Email: support@jrneptune.com