Effective Date: July 10, 2025
We want you to love your purchase. If you're not satisfied, we’re here to help.
1. Returns Eligibility
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Returns must be initiated within 7 days of delivery.
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Item must be unused, in original packaging, and in resellable condition.
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Certain products (e.g., personal care, clearance items) may not be eligible.
2. Return Process
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Email us at support@jrneptune.com with your order number and reason for return.
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Once approved, we’ll share the return shipping address.
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Return shipping costs are borne by the customer unless the item was defective or incorrect.
3. Refunds
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Once we receive and inspect the item, your refund will be processed to the original payment method within 7–10 business days.
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Shipping charges are non-refundable unless due to our error.
4. Exchanges
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If you want to exchange an item, please mention it in the return email. Exchange is subject to stock availability.
5. Damaged or Incorrect Items
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If you received a defective or wrong product, please contact us within 48 hours of delivery with photos. We’ll send a replacement or issue a full refund.
Questions?
Email: support@jrneptune.com